Patient Financial Services
Patient Financial Services (PFS) is more than a Business Office. Our PFS Team members are here to assist you in any way possible to assure that all of the financial matters related to your services are handled conveniently and effectively.
Right from the start.
To us this means that we want the right people, doing the right things, the right way, the first time, or in other words Right from the start.
Prior to your services, you may pre-register by contacting our Patient Registration Department at 863-902-3056. By pre-registering, your day of service will be processed much more quickly. In addition, when you pre-register, you'll be aware of any dollar amounts that are due at the time of service, such as deductibles or co-payments. Our Registration Department is open Monday through Friday from 6:30 a.m. to 4:30 p.m.
The PFS Team also offers assistance in resolving any potential financial matters. Our experienced Eligibility Specialist is ready to assist you with available programs that can help in satisfying your healthcare costs. We also can assist you in making payment arrangements, if necessary.
Please note the following:
●If you are seen in the Emergency department there will be a separate bill for the physician service by the contracted group of physicians that staff the ER. The professional fee for the ER physicians will be billed separately by the ER group and not included in the hospital bill.
●If your services include having Radiology services there will be a professional bill from the physician group that does the reading to interpret the image findings and completes a report to provide the ordering physician the results. These professional fees will be billed separately by the Radiology group and not included in the hospital bill.
●When a patient is admitted for an overnight stay either as an IP admission or as an Observation stay, physician services are generally provided by one of the contracted Hospitalist physicians. These services will be billed separately by the Hospitalist group and not included in the hospital bill.
●If you have a surgical procedure the performing surgeon will bill you separately for their services.
●Anesthesia professional fees will be included with the bill from the hospital and billed to the appropriate carrier.
●Once all insurance matters have been settled, any outstanding amounts will be billed directly to you for payment. For your convenience we accept all major credit cards. We also offer an on-line bill pay service through this web site.
Billing inquiries may be addressed by calling the main phone number of the hospital (863 983-9121). The operator will transfer your call to one of our account representatives. Please have access to your hospital account number, as the representative will need this number to access your account. (Note: Account information is confidential and protected as such. Information about the account will only be provided directly to the patient or an authorized representative. In addition, it will be necessary for the patient or authorized party to verify certain information pertaining to the account(s) in question.
You may also contact Jennifer Lesley, Director of Patient Financial Services for additional assistance if necessary at 863-983-9121